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Frequently Asked Questions

Frequently Asked Questions


We have a thorough turn checklist we go through and complete.

Yes, we offer on-site maintenance for our residents.

You may submit a work order from your resident portal or call our office.

All maintenance requests are responded to within 24 hours.

No, as long as you give us permission to enter and all pets are secured for our entry.

Yes. Any paint must be returned to orginal color and all holes must be patched.


Our community offers a clubhouse, fitness center, swimming pool, fitness center, and dog park among the amenities available to our residents.

Yes, there is off-street parking available to our residents.

There is a non-refundable pet fee and monthly pet rent.

Each apartment comes with a refrigerator, stove/oven, dishwasher, and washer and dryer set.

Yes! Contact our office for more information.

Yes. Contact our office for more information.


Appointments are preferred, but we love walk-ins.

You will pay your application and admin fees, security deposit, pet fees and any pro-rated rent that is due.

You can pay online or in the office with a personal check.

We highly recommend that you have renters insurance. We only require you to pay a monthly fee of $14.00 for a liability waiver.

Contact Duke Energy for electric. We take care of your water, sewer, and trash.

We are currently wired for Spectrum.

No, subletting is not allowed.

You will pay rent through the 60 day notice period and a termination fee equal to two months rent.


Yes, there is a bus line right outside our property along Madison Rd.

Heritage at Oakley Square is part of Cincinnati Public Schools.

We are easily located off of I-71 and I-75.

Madison Rd and Ridge Ave

Didn't find an answer?

Our team is always ready to answer your questions.